Contact & Support
We're here to help with Dragon's Wealth: Golden Roller! Whether you have a question, found a bug, or want to share feedback, our support team is ready.
Customer Support
Email: connectus@whimsyglowhair.com
We aim to respond within 2 business days.
Include in your message:
- Device type and operating system version
- App version (found in Settings → About)
- Steps to reproduce the issue
- Any error messages you saw
Legal/Privacy Contact: our support team — for data requests, privacy questions, or legal notices
You can also follow Dragon's Wealth: Golden Roller on social media for announcements, tips, and community news.
We appreciate your feedback and look forward to helping you enjoy Dragon's Wealth: Golden Roller.
Billing and Payments
Billing questions are common and understandable. Here are our answers to the most frequent ones.
Q: I paid but didn't receive my items. What do I do?
A: First, restart the app — most delivery issues resolve automatically. If items don't appear after 24 hours, email our support team with your purchase receipt.
Q: Can I get a refund?
A: Refunds are handled by Apple (App Store) or Google (Google Play):
- iOS: reportaproblem.apple.com
- Android: Google Play → Order History → Request a refund
Q: I see a charge I didn't authorize.
A: Check if family members with device access made a purchase. Enable purchase authentication to prevent this. Then contact your bank and the applicable app store (Apple/Google).
Q: How do I cancel my subscription?
A:
- iOS: Settings → Apple ID → Subscriptions
- Android: Google Play → Account → Subscriptions
Cancellations take effect at the end of the current billing period.
Q: Do prices include tax?
A: Prices shown in the store may be before applicable taxes, which Apple or Google will add at checkout based on your location.
Email our support team for billing help.
Refunds and Returns
Understanding how refunds work can save you time. Here's a complete guide to the Dragon's Wealth: Golden Roller refund process.
How Refunds Work
All purchases in Dragon's Wealth: Golden Roller are processed by Apple (iOS) or Google (Android). Refund decisions are made by those platforms:
- Apple: Submit a request at reportaproblem.apple.com
- Google: Open Google Play → Account → Purchase History → Request Refund
Typical Refund Eligibility:
- Accidental or unauthorized purchases
- Failed delivery due to a technical issue
- Platform-defined refund windows: Apple allows up to 90 days; Google typically 48 hours
Escalate to Us: If the platform denies your refund request unfairly or a technical issue on our end caused the problem, email our support team. We handle these case-by-case.
Note: Used or consumed virtual items (e.g., spent gems or activated power-ups) are generally non-refundable.
Reach us at our support team for any purchase concerns.